suppliers. Formal communication is also used with your superiors.
Informal Communication is delivered in the moment, an example of this could be letting a colleague aware that there will be a visitor in the office. Communication can be verbal or non-verbal. Verbal communication is through speaking e.g. face-to-face, phone calls, discussions or interviews. Non-verbal communication is without speaking. E.g. body language, eye contact or sign language. This method of communication may be used when communicating with somebody who has a disability – cannot hear. Written communication may be used in the business environment such as emails and letters this may be because they are unable to communicate with them verbally or because written communication is a hard copy and can be used for future reference if needed. Visual communication can be used in a business environment, for example a PowerPoint presentation or videos. This is a useful method to use for large pieces of information which need to be communicated to a large number of people. Communication through visuals is used for interaction.


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