|What is a hierarchical organisational structure? | Structure
|What is a hierarchical organisational structure? | Structure that has a number of levels and a chain of command by which decisions are made.
Tarmac has a typically hierarchical structure with seven levels. |Describe the three levels of responsibility at Tarmac and the key roles for each. | Three levels of responsibility and key roles: 1. Managers: Organise and plan their departments to exceed the expectation of internal and external customers. Manager’s key responsibilities are: a) Continuous process improvements b) Improving accuracy ) Reducing the need to repeat work d) Driving up efficiency year on year. 2. Supervisors: Work with managers to ensure that operators apply procedures and practices consistently.
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This involves using best practice to create value-added services across the business. 3. Operators: Operators are responsible for day-to-day operations of the business.
This is the level at which a university graduate might enter the organisation in order to learn all aspects of the business. The role requires accuracy, efficiency and a high level of individual responsibility. Explain how organisational structure supports business aims and objectives. | It is essential for organisations to have the right people in place in order to achieve aims and objectives. Example “Tarmac”: Tarmac’s long-term aim is to develop high performance teams who work within a culture of quality and continuous improvement.
Tarmac employees have the opportunity to contribute their ideas on how to achieve results. They can do this through the employee suggestion scheme or by presenting ideas to managers to discuss within development teams.This helps individuals feel part of the wider team, allows them to gain a greater understanding of the business and strengthens employee engagement and commitment to the organisation. |Evaluate how key performance indicators help to drive business improvements. | Key performance indicators: Targets set to monitor performance across a range of activities within a function, department or role.
Key performance indicators (KPI) are “critical success factors” that are crucial for the continued success of a business or any organization.The importance of KPIs is that they help the company to assess how it is doing in terms of the targets that it has set itself, and they can act to incentivise superior performance. Often KPIs are linked to staff review appraisals – e. g. if the customer support team meets its customer satisfaction KPI, then its members get their yearly bonus. KPIs are an invaluable means of ensuring that company focuses on what’s important and that targets are met and exceeded. The focus placed on them should come right from the top, and their importance then needs to be cascaded throughout the organisation.