Study Guide for Windows Vista ® Matthew J Doyle Sr. July 15th, 2011 Axia, University of Phoenix Instructor: Moses Lundquist Abstract This study guide will help a Professional to trouble shoot Windows Vista®. This will include updating and setting update times along with some program issues such as crashes and slow down of the computers in a network environment. How to examine stability of Windows Vista® * Start * Go to control panel * Double click on administrator tools * Find reliability tools and double click on it Press ok on the warning box * The reliability tool will open * Check for errors in installing software by using reliability monitor * Scroll until you see the error indication mark * Note date and software that is in the error * This will show were the problem is located * Close administrator tools window and reliability windows Current activity * Open Joe calendar program * Double click on the desktop icon to open * This will show three command prompt boxes * Open reliability and performance monitor

Using rel in start search Cause of performance issue * With performance monitor open * Check CPU and memory usage * Double click on CPU note highest used application in CPU and mermory. This indicates * Check memory usage by double click memory button Notice the same program is taking all resources (joecal2. exe). This shows that the installation of this application has errors. Suggesting the use of windows share calendar is recommended. * Close monitoring tools and command prompts Enabling auto updates Go to start then control panel * Double click on windows update * Click on check for updates * This error appears * Click on change settings in the left side panel * Notice the updates red shield icon is check * Click on the install updates automatically * Adjust the time for 5 pm in the last column * Click ok on the warning window * Click install update * Notice that it fails to install Note: The current environment does not have Internet access and hence updates will not be available for installation.

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Under normal circumstances, Windows will be able to access the Internet to check for updates, which will be available for download and install as shown in the image. Study question: 1. Where is the Administrator tools located? 2. What tool can be used to check performance on a system? 3. What symbol indicates failure? a b c 4. The search tool is located in what part of the desktop? 5. What is the fastest way to access the reliability tool? 6. Where is the performance monitor located? 7. The name of this window is? 8.

What two components show the most usage? 9. Resource overview can determine what processes are being used T/F 10. Right clicking on CPU will open up usage details? T/F 11. Where is the windows update icon located? 12. Automatic updates should never be marked T/F 13. What does this screenshot display? 14. Connecting to the internet is not required to do updates T/F 15. The best way to find out about a computer problem is to ask questions T/F When the scenario is complete you will get a screen that shows you have completed all task