Confidently, the study will be of the high benefit to ZECO staff, Management, Board of Directors, Ministry responsible for energy, Stakeholders including the Government of Zanzibar and other researchers which will use this study as primary study for the continuation of the remaining uncovered part of Unguja Island and even beyond. The study will help ZECO management to point out vulnerable areas to be improved, when, how, to what extent the resources should be utilized more economically to achieve the best possible outcome.
Specifically, the results and recommendations of this study will be used by ZECO Management as guidance for the improvement of all weak areas within the corporation. The study will also help ZECO northern zonal office which handles customer complaints received mainly from hotels to enable customer service personnel to solve the problems more professionally in real time.


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