SHC one person-sender to another-receiver, it helps people
SHC 31: Promote communication in health, social care or children’s and young people’s settings 1. Understand why effective communication is important in the work setting. 1. 1.
Identify the different reasons people communicate. Firstly I would like to explain what communication is. Communication is a two way process of transferring information from one person-sender to another-receiver, it helps people understand each other, making point, this is way of expression.
People communicate to build and maintain relationships as family, parenting, community also are necessary for emotional intimacy.People communicate because this is best way to get know each other, share ideas means giving out and receive information by asking questions, to give or receive instructions (learn and educate), to make compliments, soothe others, persuade, argue. By communication with each other people develop, they express their self, can give knowledge. Verbal communication and technological aids is when exchange information by words, by speeches, emails, blogs, forums, text messages, voice messages, books, newspapers, articles, and practically anything you can speak through, write, draw or paint on; by songs and music.
Non-verbal communication is by using body language, eye contact, facial expression, gestures, behaviour, by active listening. Also by close contact-touching, stroke head, hand shake, clap on the shoulder etc. For people who are disable communication can be used by sign language. By using body language we can be friendly or rude.
1. 2. Explain how communication affects relationships in the work setting. The work setting is a large partnership between staff, parents, the local community and other professionals supporting children and their families.Good working relationships can make this partnership hugely successful and rewarding. Where there are good working relationships between all of the adults, everyone including children and young people will benefit.
For example you can expect to get a support from other members of staff in times of stress or difficulty; also you can support other people. Work settings success depends on the ability to communicate with others. Sharing responsibilities and information will maintain good working relationship; will put policies and procedures into practice, provide best possible service for children.For example asking questions, sharing information about children’s special needs, their development, health and diet etc affects the good relationship between parents and staff, between colleagues because then they are working as team. If team members share the responsibilities the setting will be equal opportunities place and that will make everyone happy.
When children and parents or carers see the team members treating each other with respect this is good a role model, it can make them feel more secure in the setting and they can trust practitioners because there are positive working environment.